Terms of Service
Last Updated: [June 23, 2026]
By accessing or using the Soulux website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.
1. General Conditions
By using this website, you represent that you are at least the age of majority in your jurisdiction or have given us consent to allow any minor dependents to use this site.
You agree not to use our products or services for any unlawful purpose or in violation of applicable laws and regulations.
2. Product Information
We strive to display our products as accurately as possible. However, due to differences in screen settings and the natural characteristics of crystals, actual products may vary slightly in color, shape, size, and appearance.
Each crystal is naturally unique, and such variations are considered part of the product's natural beauty rather than defects.
3. Pricing and Payment
All prices displayed on our website are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
Payment must be successfully completed before an order is processed and shipped.
4. Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving:
• Suspected fraudulent activity
• Pricing or typographical errors
• Product availability issues
If an order is canceled after payment has been received, a refund will be issued using the original payment method.
5. Shipping and Delivery
Shipping times provided on our website are estimates and are not guaranteed.
Soulux shall not be held liable for delays caused by customs clearance procedures, carrier disruptions, force majeure events, or circumstances beyond our reasonable control.
Please refer to our Shipping Policy for additional details.
6. Returns and Refunds
Our Return and Refund Policy governs all return and exchange requests.
Customized or personalized products cannot be returned or exchanged unless they arrive damaged or defective.
Please refer to our Refund Policy for full details.
7. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product descriptions, and designs, is the property of Soulux and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
8. Disclaimer
The information provided on this website, including descriptions relating to the traditional or metaphysical properties of crystals, is intended for informational and educational purposes only.
These statements are based on historical and cultural beliefs and have not been scientifically evaluated.
Our products are not intended to diagnose, treat, cure, or prevent any disease, nor should they replace professional medical advice or treatment.
If you have concerns regarding your physical or mental health, please consult a qualified healthcare professional.
9. Limitation of Liability
To the fullest extent permitted by law, Soulux shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the applicable product or service.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which Soulux operates, without regard to conflict of law principles.
11. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of the website following any updates constitutes acceptance of the revised Terms.
12. Contact Information
Email: support@souluxstone.com