Soulux

FAQ

Q1: How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, delivery to the United States usually takes approximately 7–15 business days, depending on the shipping carrier, destination, and other factors.

Please note that delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or other circumstances beyond our control.

Q2: Do you offer free shipping?

A2: Yes. We offer free shipping on orders over $69 USD. Orders under $69 USD will be charged a flat shipping fee of $7.99 USD.

Q3: How can I track my order?

A3: Once your order ships, you'll receive a tracking number via email.

Q4: How do I choose the right crystal bracelet?

A4: You can choose a crystal based on your personal intention, such as love, protection, confidence, abundance, or emotional balance.

Q5: How can I contact customer support?

A5: If you have any questions about your order or our products, please contact us at support@souluxstone.com. We'll be happy to assist you.