Soulux

Product & Crystal FAQ

Q1: How do I choose the right crystal?

Choosing the right crystal depends on your personal preferences, intentions, and the qualities you are drawn to. You can select a crystal based on its color, appearance, meaning, or the intention you want to focus on, such as love, protection, confidence, abundance, or relaxation.

For beginners, we recommend starting with a crystal that resonates with you or exploring our crystal collections by intention and chakra to find a meaningful piece.

Q2: What do different crystals mean?

A2: Different crystals are traditionally associated with different meanings and intentions. For example, Amethyst is often connected with calm and intuition, Rose Quartz with love and compassion, Citrine with abundance and confidence, and Black Obsidian with protection and grounding.

Explore our crystal meaning guides to learn more about each gemstone and find the crystal that matches your personal intention.

Q3: Which crystal is right for my intention?

A3: You can choose a crystal based on the intention or energy you want to focus on. Some commonly selected crystals include:

Love & Happiness: Rose Quartz, Rhodonite, Moonstone

Protection & Support: Black Obsidian, Black Tourmaline, Hematite

Wealth & Abundance: Citrine, Tiger Eye, Pyrite

Confidence & Self Expression: Tiger Eye, Carnelian, Lapis Lazuli

Clarity & Focus: Clear Quartz, Fluorite, Amethyst

Choose the crystal that best connects with your personal goals and preferences.

Q4: Which chakra is my crystal associated with?

A4: Many crystals are traditionally associated with specific chakras based on their colors and symbolic meanings. For example:

  • Root Chakra: Black Tourmaline, Hematite, Black Obsidian
  • Sacral Chakra: Carnelian, Orange Calcite
  • Solar Plexus Chakra: Citrine, Tiger Eye
  • Heart Chakra: Rose Quartz, Green Aventurine, Malachite
  • Throat Chakra: Lapis Lazuli, Aquamarine
  • Third Eye Chakra: Amethyst, Fluorite
  • Crown Chakra: Clear Quartz, Amethyst, Moonstone

You can explore our chakra collection to find crystals associated with each energy center.

Q5: How should I care for my crystal jewelry?

A5: To keep your crystal jewelry looking beautiful, gently clean it with a soft cloth and store it separately when not wearing it. Avoid exposing your jewelry to harsh chemicals, perfumes, or excessive moisture.

Some crystals may be sensitive to prolonged sunlight or water exposure, so we recommend following specific care instructions for each gemstone.

Soulux

Order & Shipping FAQ

Q1: How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, delivery to the United States usually takes approximately 7–15 business days, depending on the shipping carrier, destination, and other factors.

Please note that delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or other circumstances beyond our control.

Q2: Do you offer free shipping?

A2: Yes. We offer free shipping on orders over $69 USD. Orders under $69 USD will be charged a flat shipping fee of $7.99 USD.

Q3: How can I track my order?

A3: Once your order ships, you'll receive a tracking number via email.

Q4: Where do you ship?

A4: We currently ship worldwide from our fulfillment center in China. Orders are carefully packed and shipped with reliable international carriers. Shipping times may vary depending on the destination and local customs processing.

Q5: What payment methods can I use?

A5: We accept PayPal and major credit and debit cards. You can pay through PayPal or use your card directly at checkout without logging in to a PayPal account.