Privacy Policy
Last Updated: [June 23, 2026]
At Soulux ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment details (processed securely through third-party payment providers)
Automatically Collected Information
When you browse our website, we may automatically collect:
• IP address
• Browser type and device information
• Pages viewed and time spent on our website
• Referral sources
• Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Arrange shipping and delivery services
• Provide customer support
• Communicate with you regarding your orders
• Improve our website, products, and services
• Prevent fraudulent transactions and enhance security
• Send promotional emails and marketing communications, where permitted by law
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.
3. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers solely for the purposes of operating our business, including:
• Shopify (website hosting and e-commerce platform)
• Payment processors, such as PayPal and other payment gateways
• Shipping and logistics providers
• Marketing and analytics providers
These third parties are only permitted to use your information as necessary to provide their services.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Remember your preferences and shopping cart contents
• Improve website functionality and user experience
• Analyze website traffic and performance
• Support advertising and marketing activities
You may choose to disable cookies through your browser settings; however, doing so may affect certain website functions.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information provided below.
7. Children's Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
Email: support@souluxstone.com